Warranty

We want to keep you happy

Lanikai Ukuleles sold in the United States are warranted by KHS America, the exclusive authorized distributor in the United States for Lanikai Ukuleles.

Please retain a copy of your original sales receipt to ensure proper owner registration of your ukulele. This Lanikai Ukulele (“Instrument”) is warranted to be free from defects in materials and workmanship to the original owner, subject to all the following terms and conditions:

Warranty Time Period: The warranty provided herein lasts for the original retail purchaser’s lifetime. Exceptions: Any factory-installed electronic components, frets or tuning hardware are warranted for one (1) year only from the original date of purchase.

Warranty Coverage: KHS America, 12020 Eastgate Blvd, Mt. Juliet, TN 37122 authorizes this warranty only to the original purchaser of this instrument. KHS America will repair or replace any part or parts of the instrument which may prove defective under normal use and service during the warranty time period stated above. KHS America’s or KHS America’s authorized service center’s examination of the instrument in question will determine whether or not the ukulele is defective. This warranty does not apply unless you provide a copy of your original sales receipt.

Warranty does not cover: (a) any non-factory-installed electronic components, strap pegs, or tuning hardware; (b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain; (c) accidental or intentional damage; (d) damage in shipping; (e) the repair or replacement of expendable maintenance items including, but not limited to, strings, tuning machines; (f) normal fret wear; (g) plating on metal parts; (h) cracking or other damage to the finish; (i) any damage from accessories (synthetic straps, etc.); (j) any instrument whose serial number, model number, or soundhole label has been altered, tampered with, removed or defaced; (k) tonal characteristics (Tone is a subjective matter and is not warranted.); (l) any instrument purchased from a party other than an authorized Lanikai dealer; any instrument that was rented or leased before or after the original retail purchase; or any product that shipped before January 1, 2003; any product that was repaired or serviced by anyone other than a service facility authorized by KHS America

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Your Responsibility: You must maintain this instrument, without alteration, negligent use, misuse or abuse. 

All service of this instrument must be performed by KHS America or an Authorized KHS America Service Center. Any service performed on this instrument by any party other than KHS America, or not specifically authorized by KHS America, will terminate this warranty.

SAVE YOUR RECEIPT! Lanikai and/or KHS America Authorized Service Centers cannot perform any warranty service without a copy of your original sales receipt. 
What we will do:
If the product is found to be defective in materials or workmanship during the applicable warranty period, KHS America will repair or replace defective parts without charge for the parts and labor. Parts used for replacement are warranted only for the remainder of the applicable warranty period.

To obtain warranty service: 
Contact KHS America at service.usa@khsmusic.com. Specify what model you have purchased, the date of purchase, the name of the authorized Lanikai dealer, the nature of the problem and where you are located. KHS America will give instructions on how to proceed. 

When returning the product for service to KHS America, you must do the following:
 (a) Obtain a return authorization number from the KHS America Customer Service Department; and
 (b) Write the return authorization number in a conspicuous place on the outside of the return shipping carton.
The return will be refused if there is no return authorization number on the outside of the return shipping carton.
The owner of the product must pre-pay all freight and insurance charges when returning the product.

LIMITED WARRANTY LIMITATIONS AND DISCLAIMERS.

KHS America DISCLAIMS ALL OTHER EXPRESS WARRANTIES. All IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. KHS America SHALL NOT BE LIABLE FOR ANY LOSS OF USE OF THE PRODUCT, ANY INCONVENIENCE, ANY OTHER LOSS, ANY LOST PROFITS, OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING IN WHOLE OR IN PART OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, OR THE BREACH OF THIS LIMITED WARRANTY, OR THE USE THEREOF. KHS America’s SOLE AND EXCLUSIVE RESPONSIBILITY SHALL BE AS PROVIDED UNDER THIS WARRANTY AND, UNDER NO CIRCUMSTANCES, SHALL KHS America BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED; ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. 
PERFORMANCE OR MAINTENANCE OF THIS PRODUCT.

Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. 

This limited warranty does not cover any representation or warranty made by any person, including any KHS America dealer or any employee of KHS America beyond the provisions of this limited warranty.

Warranty Questions?

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